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Isle of Wight computer repairs

Isle of Wight Trading Standards Buy with Confidence Scheme Logo Your first call for any aspect of computer help on the Isle of Wight.

A member of the Isle of Wight Trading Standards
'Trader Approval Scheme'



Covid-19


Edited September 2021.

I am now working more or less as normal - coming to you, but can also carry out work remotely if practical. I can pick up your equipment for repair in my workshop if this is the best option (and often cheaper, as I don't need to sit in front of your computer waiting for software to finish what it's doing - sometimes this can take hours!).

I carry type IIR 4-ply surgical masks, FFP2 masks, gloves and 100% isopropyl alcohol to protect you if you are in a vulnerable group or would just prefer I used them. I have had both doses of vaccine. I am running the NHS contact app and having regular asymptomatic lateral flow tests while they are available. Last test: Friday morning, 17th September.

If remote control is practical, I will ask you to run a small application on your computer which is easily downloaded from the link at the top of this page, or the built in Windows 'Quick Assist' app in certain circumstances.

Clearly this only works if you have a functioning Internet connection. If you cannot access the Internet there's quite a good chance I'll be able to help you get it up and running over the phone.

It's very worthwhile restarting both your router and computer before calling as that may solve the problem - even if your phone, tablet or other devices are working normally. If you have a printing issue, disconnect the printer from the mains - don't rely on the button on the printer as this often doesn't completely power cycle the unit - the board can still be powered up to some degree.

Please see this note for advice on avoiding remote technical support scams.


Repair:


Many problems can be solved on-site - I come to you, anywhere on the Isle of Wight. No charge for travelling. I aim to complete repairs to your faulty computer, Apple Mac, laptop, printer, phone line, broadband and network on the first visit. Many common spare parts carried on the van.
Laptop, iMac, Macbook, desktop and notebook repair - broken or faulty LCD/LED screen, snapped or loose hinges, faulty or broken power supply socket connector or USB port - I can fix these and many other laptop problems. I don't charge a premium for Apple Macs!

Password problems:


One of the most common reasons for a call these days is a lost, corrupt or forgotten password, username or email address. I get several calls a week for this, so have become quite adept at getting them back where possible!

Virus, Malware, Spyware, Scams:


Prevention and cure - keep your private information to yourself. Wondering why your PC or Mac has been on a go slow lately, or where all those annoying popups or that message 'from the police, Microsoft or Inland Revenue' came from? Advice on avoiding virus infection and scams.

Networking:


Connect your new computer, laptop, tablet, printer or phone to your broadband wifi network and set up an email application. Share your Internet connection, files and printers between all of your computers and devices.
Wifi or cable. Extend the coverage of your broadband router. Save valuable time, frustration and money.

Internet:


Low cost websites, domain names, hosting and email accounts. Broadband problems resolved - slow internet speed, intermittent connection faults, cable and socket repairs, fix problems with your service provider and more.

Telephones:


Noisy or dead phone line? Phone faulty or broadband not working? Need a telephone extension? I can repair most internal telephone faults, usually for a fraction of what your provider will charge - their responsibility for a free fix ends at your master socket.

Upgrades:


Speed up your computer by adding memory if yours is low, or install another hard disk drive or solid state SSD for extra storage or speed. Full drives can be copied on to a larger or faster unit for a painless upgrade - you won't know the difference, apart from having more storage space, and perhaps even a faster computer!

Security:


Is your wireless network broadcasting your data to the rest of the Isle of Wight? I can help by securing your PC system and password protecting your wireless router or access point. I can help with security on wired networks too.

Disaster recovery:


Fast recovery from lost data or crashes wherever possible. I can also help you to backup your computer!

More...


General PC help, simplify your record keeping, speed up repetitive tasks, software and ebay lessons....


  • Home and business
  • Anywhere on the IoW
  • Professional and discreet service
  • 30+ years in-depth computer experience
  • Approved by Isle of Wight Trading Standards